What We Don't Talk About When We Talk About Quality...⁠↗

We know what quality means to us! We feel it. We know why high quality things cost more and we know how it influences our choices. In the physical world, it’s the difference between a $15.00 price tag and a $150 one. So, quality adds value to things. Stunning visual design, incredibly smooth animations, precise and predictable interactions, pixel-perfection, snappy load times… they all contribute to the value of software. Like what fresh ingredients and presentation do for food, or what solid wood and a great finish do for furniture.

Software quality is similar — you won’t see it in a single success metric, but your users will feel it, know it, and evaluate it.