How I work

Last updated: July 2025

This is for collaborators, clients, partners, and employees who want to understand how to work best with me. Here's how I work best: what I value, how I show up, and what I need from those I work with.

* * *

What I value

"The details are not the details. They make the design."
— Charles Eames

Clarity

Clear language, goals, and decisions reduce ambiguity and enable confident next steps.

  • In practice: I write and speak precisely, strive to make distinctions between goals, strategy, tactics, and vision, and work to sharpen fuzzy thinking.
  • My expectations: Be specific, take your time to prepare if needed, and do your best to structure your thinking.

Taste

Craft matters. Elegance and precision are a competitive advantage.

  • In practice: I hold a high bar for language, design, and product experience.
  • My expectations: Aim for quality where it matters—don't let perfect be the enemy of done... but also don't settle for "fine." Elevate the work when it counts.

Strategy

Real strategy turns vision into action—it clarifies what matters, what doesn't, and why, enabling you to make faster, smarter decisions in pursuit of your goals.

  • In practice: I focus on where we want to go and how we'll get there. I stay action-oriented and avoid "strategy docs" that describe a vision without a plan.
  • My expectations: Don't use "strategy" vaguely. Be specific about the problem, why it matters, and how you plan to solve it.

Momentum

Movement creates energy. I value progress over perfection.

  • In practice: I share early drafts, iterate quickly, and run small experiments.
  • My expectations: Propose next steps, don't wait for polish, and have a bias toward action.

Curiosity

The best work starts with better questions.

  • In practice: I dig deep to understand the real problems we face. I try to ask questions that shift perspective, test assumptions, and open better paths forward.
  • My expectations: Bring thoughtful questions and be open to being challenged. Don't be afraid to say "I don't know."

Leverage

Do the work that moves the needle.

  • In practice: I prioritize high-impact problems and avoid shallow work.
  • My expectations: Loop me in when I can unblock or reshape, not just observe.
* * *

My energy

"Energy, not time, is the fundamental currency of high performance."
— Jim Loehr

Energizes me Drains me
Big, messy problems with sharp constraints Abstract conversations with no path to action
High-context collaborators who move fast Endless polishing with no feedback loop
Fast iteration (draft → feedback → next steps) Low-context decks and meetings with no rigor
Thoughtful disagreement and healthy tension Shallow consensus-seeking or vague optimism
Early positioning, product shape, and storytelling Being pulled in late or reactively
Shipping something elegant from a rough idea Work that could be automated or skipped
* * *

How I work

"Clarity is kindness."
— Brené Brown

Meetings

I prefer short, high-context meetings with clear goals. In group settings, I may listen more quietly while processing or note-taking—please don't confuse this with disengagement or distraction.

Communication

I generally go async-first (Slack, email, etc.) but I'll happily jump to a quick call to unblock or clarify. If it's urgent, please text or call me directly. Share early and often—I don't expect polish on first drafts. Follow up as needed, you won't annoy me.

Feedback

I welcome feedback any time, formally or informally. If you're more comfortable with structure or anonymity, I'm happy to run a process. I'll offer feedback openly and directly, and I invite the same.

1:1s

I prefer to co-design 1:1s with each person I work closely with. Ideally, they shouldn't be status updates or checklists. I like to use the time for two-way feedback, untangling tricky problems, and sharpening softer skills like persuasion, people dynamics, and navigating organizational complexity.

Deliverables

I like to see clean, structured outputs. Use bullet points and white space to drive clarity and focus. Use documents for in-progress work, collaboration, and edits—they're easier to iterate and avoid distractions with formatting. Use decks for persuasion, structured meetings, and decision-making—they force clarity, narrative, and alignment.

Trust

Earn my trust by being thoughtful, honest, and specific. Show you care about the outcome. Deliver clean work, ask smart questions, and don't overpromise. Communicate early and often—I want you to succeed!

Tapping into my thinking

Ask open-ended questions. Prompt synthesis. Bring tricky questions and edge cases. I do my best thinking in dialogue and under constraints.

Challenge me

Push on my logic. Offer alternatives and play devil's advocate. I respect—and crave!—disagreement that moves us forward.

Protect my focus

Be clear about your asks from me. Give me context. Say no for me when appropriate. Keep meetings tight and inputs organized.

* * *

Dos and don'ts

"Culture is what you tolerate."
— Jocko Willink

Do Don’t
Share early, even if messy Wait until something’s perfect to share
Come with an agenda and clear purpose Book long meetings with no structure
Invite feedback while there’s still time to shape the work Ask for feedback after it’s finalized
Push for clarity and ownership Default to group edits and consensus blur
Use context to move faster Ignore the situation in favor of a generic process
Close the loop and make progress Rehash the same conversation without forward motion
Follow up if I miss something Assume silence means disinterest
Be direct, but respectful Hedge, soften, or over-explain critiques